Change management and communications
Strategy and framework design
Seventy per cent of transformation programmes fail because of manager behaviours or employee resistance to change. We understand that making change happen depends on engaging and supporting the people involved. Our tried and tested change management methodology builds sustainable transformation. Our tools have been developed and honed over many years, and we know they work. We will create a model and framework for change that supports people at all levels.
Not only does our team plan and design change but we can work collaboratively with you on the ground to ensure successful deployment. The right solution can take weeks, month or years, but we will be with you every step of the way. Even after completing your programme of work, it is crucial to reinforce your change program to ensure it becomes permanent. A number of factors including employee habits, resistance, tradition and culture all contribute to the success or failure of a change programme and should not be underestimated.
For change to be successful, it needs to be locally owned and delivered. Our approach focuses on communicating frequently, with tailored messages delivered through appropriate channels. We want to allow individuals to feel listened to as part of the approach and to win hearts and minds. Proservartner can help with the production of effective print and digital materials and the delivery of events.
To support change, we will identify training needs and execute bespoke training. We also deliver workshops to build internal change management capability, particularly for line managers who are on the front line of delivering change. Topics include managing stakeholders, overcoming resistance, effective communication (including delivering difficult messages) and supporting teams through change.
"You can have the best model, the best operational processes but your project will still fail if you get the people part wrong."
Phil, Head of Advisory